FAQ

How do I place an order?

Click "Shop" on homepage, you can shop by boys, girls or strider bikes. Select the products you are looking to shop for. You can filter by size. Click "Add to cart". Once you are finished shopping, click on the Shopping Cart at the top right corner of page and follow the prompts to check out.

 

Methods of Payments Accepted

  • Visa
  • MasterCard
  • American Express
  • Paypal
  • Apple Pay

 

Shipping?

All orders that require shipping will be shipped via Canada Post within 1-2 business days once your order has been placed. We will send you a email with your tracking number.

 

Pick Up?

Once your order has been placed, and you have selected the "pick-up" option we will email you to arrange a pick up date and time.

 

Exchanges

We want you to be happy each and every time you shop with us! While we can not refund for wrong choice or change of mind, we will be happy to exchange the product within 14 days of receipt. 

All items must be returned in their original condition, unworn, unwashed with tags intact and accompanied by proof of purchase.

Please Note: it will be the purchasers obligation to cover all additional postage return costs if needed. We do strongly recommend that you use postage with a traceable method as we can not be held responsible for damaged or lost return packages.

Please send us an email with your name, contact details and invoice number and the item you wish to exchange for (item name, color and size). Please wait for a confirmation email from us to ensure we have that item available. 

Please note: any Sale or promotional item (s), swimwear and underwear (due to hygiene reasons) are not exchangeable or refundable.

Please send all exchange requests to info@toddlertrendz.com

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